1. What products does Flex Craze offer?
We offer a wide range of t-shirts and shoes in various styles and sizes. All our products are available with a no minimum order option, allowing you to order as little or as much as you need.
2. Do you offer custom or personalized products?
At the moment, we do not offer customization or personalization for our t-shirts and shoes. However, stay tuned as we may introduce custom products in the future.
3. How do I place an order?
Placing an order is easy:
- Browse our collections of t-shirts and shoes.
- Select the size, color, and quantity.
- Add the items to your cart and proceed to checkout.
- Fill in your delivery details and make the payment to complete your order.
4. What payment methods do you accept?
We accept a variety of payment methods, including:
- Credit/Debit Cards (Visa, MasterCard, etc.)
- UPI
- Net Banking
- Wallet Payments (e.g., Paytm, Google Pay)
5. How much does shipping cost?
Shipping charges vary depending on your location and the size of your order. You can view the exact shipping fee at checkout before confirming your purchase.
6. Do you offer free shipping?
Yes, we offer free shipping on orders above a certain amount. Check the homepage or cart page for the latest free shipping threshold.
7. How long does delivery take?
Delivery typically takes between 3-7 business days within India, depending on your location. We will provide you with a tracking number once your order has been shipped.
8. Can I track my order?
Yes, once your order is shipped, we will send you a tracking link via email or SMS, which you can use to monitor your delivery.
9. What is your return policy?
We offer a 15-day return policy for unused and undamaged items. To initiate a return, contact us at flexcraze0028@gmail.com with your order number and reason for return.
10. How do I return an item?
To return an item, contact our support team at flexcraze0028@gmail.com within 15 days of receiving your order. We will guide you through the return process.
11. How long does it take to get a refund?
Refunds are processed within 7-10 business days after we receive and inspect the returned item. The refund will be credited to your original payment method.
12. What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please email us at flexcraze0028@gmail.comwithin 7 days of delivery with photos and details. We will either replace the item or provide a refund.
13. Do you ship internationally?
Currently, we only ship within India. We are working on expanding our services to international locations, so stay tuned!
14. How can I contact customer support?
You can reach our customer support team at flexcraze0028@gmail.com for any questions or concerns. We are happy to help!